Frequently Asked Questions

Frequently Asked Questions
Where are your Serving Tools made?

All our serving tools are designed and made in Melbourne, Australia. They are hand formed, and finished in our Melbourne Studio. We use local manufacturers for parts of the process, including packaging and giftwrapping. Click here to learn more about our process.

Are your Serving Tools made by hand?

We hand form all our pieces, using a variety of tools including a beautiful 1940's fly press. We also employ local Melbourne manufacturers for some parts of our process, using the latest technology in laser cutting. All forming and finishing is done by us in our Melbourne Studio. Every serving tool is treated as a unique piece and given individual attention before being sent to its new owner. Click here to learn more about our process.

Where are your Ceramic tong rests and coasters made?

Our beautiful Ceramic Tong rests and coasters are the only pieces we sell that are not made by us, in Australia. They are handmade and hand painted in Morocco by artisans, using traditional techniques. Click here for more information about our ceramic tong rests/ coasters

I want to send a serving tool as a gift. Are your pieces ready to present? Do you giftwrap?

All our pieces come in elegant, 100% recyclable boxes ready to give as presents.

You can also add gift wrap and a card with personal message or just gift wrap/ card. You will be given the choice to add this at checkout, for a small extra charge.

Add these options in the cart before checkout or click here for more info and to see giftwrapped examples

What is the cost of delivery?

9 AUD standard shipping within Australia and New Zealand

12 AUD Express Post within Australia and New Zealand

20 USD Standard shipping international

25 USD Express shipping international

See here to learn more about Shipping

How long will it take to receive my parcel?

We will send out your parcel within 48 hours (business days). You'll receive a message to say its on its way. The package should arrive within Australia within 2-6 business days of being shipped.

Express Options are available.

Click here to learn more about shipping times

What is your Returns Policy?

You can return your item within 14 days of receiving it. We offer this because we believe in and stand by our pieces. If you wish to return it you will likely have a good reason. Email us with your return request at hello@betweenyouand.com.au See here for our full return policy

How do I care for my new Serving Tool? Can I put it in the dishwasher?

All our Stainless Steel pieces can go in the dishwasher. However! Please be careful not to lean them up against other things, or against each other as they will get scratched.

Use a micro fibre cloth to polish and remove fingermarks. There are also some eco friendly stainless steel cleaning solutions available for extra care and protection of your pieces.

To care for your ceramic tong rest, please wipe the surface with a soft cloth. The felt underneath will not like getting wet.

My ceramic tong rest has some imperfections in the surface- is this normal?

Yes. This is absolutely normal. These ceramic bases have been hand made by Moroccan artisans using traditional techniques, so there are variations in each piece, and each piece is unique. Their imperfections are part of their beauty. Click here to read more

Are Between You & Me products available in stores or only online?

Currently we are available exclusively online. If you are a store interested in selling our pieces please email us at hello@betweenyouandme.com.au

Do you have any new designs coming out?

Yes, we have new designs in the offing. If you'd like to be kept up to date add your email to our subscription form below. You'll receive one fortnightly email which will keep you up to date on any special offers and behind the scene news, some small essays and our serving ware photography.

We are also on Instagram if you want to follow us there: betweenyouandmetableware