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Terms and Conditions

Privacy

We appreciate that you may have certain concerns about how your personal information is collected, used & shared.  We can assure you that we will always handle your personal information securely and carefully.  Among other things, we strictly comply with all applicable Australian privacy laws.

We will knowingly only use the information given to enhance the shopping experience for our customers.  Any personal information that you submit will be used by us simply to process your orders and to advise you of special offers and new products.

We may also share your data with third parties such as financial bodies, credit card companies in order to process transactions.  No credit card numbers are stored in the system.  All credit card transactions are completed securely via the St George secure merchant gateway.  We do not save any credit card information on our website. 

Between You & Me is not involved in the selling, trading or alternative unauthorised use of personal information.  We will not knowingly pass on any of your personal details to any other organisation.

Our privacy policies and practices may be reviewed and updated from time to time in line with customer expectations and legislative changes.  Any changes will be posted on this site so that you are always aware of our policies.

All products are posted in plain packaging to ensure privacy.

Returns Policy for all products other than faulty or damaged

Unopened products in original packaging & condition may be returned by arrangement.  Goods returned within 7 days from the date of shipping for a refund & 14 days for an exchange or credit.  Should you need to return a product for any reason, please contact us before returning the goods to discuss your situation.  The postage cost for return is at your expense.  As Between You & Me does not store your credit card details, all refunds are processed by our merchant bank – please allow between 14-21 business days for this to be processed.

Items that are returned without arrangement or are obviously worn, are soiled or have had the tags & packaging removed will be returned to the customer and the customer will be charged a shipping & handling fee.

Faulty Product

In the event that a product you purchase is faulty or damaged, we will replace or refund the product in our absolute discretion.  To be considered for exchange or refund, we must receive the product in original condition.  The following requirements must also be met:
·         All tags must be attached
·         Products must not have been worn, or altered in any way
·         Products must be returned in the original packaging within 7 business days of delivery

Upon receiving the product, we will inspect it and as long as it is deemed faulty and has not been tampered with, we will (free of charge) send a replacement product.  Should a replacement product not be available we will refund you for the value of the product.

Trade Marks

This site includes registered trade marks that are otherwise protected by law.  Except as expressly authorised, the use or misuse of any of these trade marks is prohibited.

External Links

This site contains links to external websites and Between You & Me cannot be held responsible for the Privacy Policies of those sites, or for any information contained within them.  The links are provided solely for your convenience and do not indicate, expressly or imply, an endorsement by Between You & Me of the sites or the products or services provided on the site. 

Between You & Me does not permit any linkages to this site without prior permission.

Payment Methods

In Australia:  payments can be made:

On-Line by Credit Card                 Via the St George secure merchant gateway 

By Direct Deposit                              Bank:                          BankSA
                                                            BSB:                           105-141
                                                            Account Number:      039446040
                                                            Account Name:          Between You & Me
                                                           
By Cheque or Money Order:      Simply post your cheque or money order, including the order number & your details to:

                                                            Between You & Me
                                                            PO Box 289
                                                            MAGILL  SA  5072

Overseas Orders:

Can be made by credit card only.


Orders for Under Undies will be posted within 2 to 5 business days of funds clearing.  If there is a delay with products from any of our suppliers we will advise you & you may choose to hold your order until all goods are available or split your order (additional postage costs will apply).  ** Products that require ordering are noted on the site so you will know before ordering.

We use Australia Post for our deliveries.

Prices - Australia

All prices on this website listed in Australian dollars (AUD) include GST in the quoted prices.

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